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Adelaide Tools Returns Policy
Adelaide Tools and Oaklands Mower Centre (Adelaide Tools) will happily assist customers who wish to return or exchange goods purchased from any of our stores or online. Our returns policy is in addition to your rights under the Australian Consumer Law.
- Change of mind returns/exchanges
Please choose carefully, as we do not allow returns or exchanges if you simply change your mind.
- Other returns/exchanges
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund or repair where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match its sample or description.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.
Zip Pay / PayPal
Goods purchased using Zip Pay or PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.